At Faisal Mart, we are committed to delivering your orders quickly, safely, and reliably. Please read our shipping policy carefully to understand how we process and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a confirmation email/SMS with tracking details (if applicable).

2. Shipping Methods & Delivery Time

We deliver across Pakistan through reliable courier partners.

  • Standard Delivery: 3–5 business days (major cities).

  • Extended Areas / Remote Locations: 5–7 business days.

  • Delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges are calculated at checkout and depend on your location and order weight.

  • Free delivery may be offered on promotional campaigns or for orders above a specific amount (if applicable).

4. Order Tracking

  • Customers can track their orders using the tracking number provided after shipment.

  • For assistance, you may contact our support team.

5. Delivery Issues

  • If a package is delayed, lost, or damaged during transit, we will assist you in resolving the issue with the courier.

  • In case of an incorrect address or failure to receive the parcel, the customer may be responsible for additional delivery charges.

6. International Shipping

Currently, Faisal Mart ships only within Pakistan. International delivery services may be added in the future.

7. Contact Us

For questions or concerns about your order and delivery, please reach out to us:

Faisal Mart